Strongbow led an RFP for telephony services for a premier Canadian retailer, resulting in a cloud-based solution that exceeded savings goals while improving service levels.
Client Situation:
- 121 store and office locations were using end of life telephony platforms (Nortel/Cisco/Mitel)
- Stable, reliable telephony service is critical to servicing new and current customers
- Despite fully depreciated capital and negligible maintenance costs, the modernization project was still required to generate savings
Strongbow Approach:
- Strongbow analyzed multiple technical solutions i.e. platform options vs. managed vs. unmanaged service to meet customer’s technical and financial requirements
- Conducted competitive RFP with in-depth analysis of operational, financial and strategic impacts
- Led final negotiations to achieve the targeted outcomes with winning supplier
Result:
- Cloud-based solution that would seamlessly integrate with the existing VC solution, adhere to stringent SLA’s, and drive $1.5M annual savings once fully deployed
- Comprehensive playbook to track project delivery by site/month and model savings as sites go live